Sofitel Location +44 1293 567070 . I will share your comments with our team. About See All. There was a little box in my room with a mask, wipes and a bottle of hand sanitiser. What are some of the property amenities at Sofitel London Gatwick Hotel? See more of Sofitel London Gatwick on Facebook. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your comments with our team. There is also a business centre, a concierge desk, beauty room as well as a short and long stay car park where we offer 4, 8, 15 and 21 Days Park & Fly packages. Sofitel London Gatwick is also only a 20-minute direct rail journey to Brighton. Obviously after discuss with him, he accepted to make my pizza again... after 5 minutes the gentleman was here with my pizza. I just ate it as I was starving at that point. 7 reviews. Dear snipsnapsnorm, We would like to thank you for reviewing our hotel and for being a regular guest. Our rooms are recently refurbished and we are delighted to welcome you. (I came to the hotel at 5,30 pm) I’ve tried to order some dinner. Not Now. Lastly,I am more than glad to read that you found our location great and it is our hope that you will give us the opportunity to better serve you in the future. With a direct link to Gatwick Airport's North Terminal, the hotel offers guests the perfect blend of style and convenience, including three restaurants, spacious en suite rooms, and easy access to one of London's busiest terminals. Sofitel London Gatwick offers 518 air-conditioned accommodations with safes and complimentary newspapers. Guests can enjoy air-conditioned, soundproof rooms with 24-hour room service. Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html, Dear Mrs. G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. We very much appreciate your sincere feedback and we are looking forward to welcoming you back. Yes, Sofitel London Gatwick does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Not Now. I am already planning my next stay at the hotel. North Terminal, Gatwick Airport (3,686.65 mi) Horley, UK, RH6 0PH. I will share your comments with our team. Sofitel London Gatwick is a 4 star hotel located within Gatwick Airport and linked to the North Terminal. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Sue S. Business - 06/01/2021 Confirmed reviews ALL. or. Log In. Get Directions. Refrigerators and coffee/tea makers are provided. Could you please reach out to me on matt.kiss@sofitel.com so that I can offer my apology in person? Also there was a feather mattress topper which was lumpy and uncomfortable. In addition to this, there's also a dedicated bar, offering a selection of beverages to cap off any occasion. As TripAdvisor is completely anonymous could you please contact one member of our Team directly on H6204-fo3@sofitel.com with your room number so that we could be able to have a look into the room you stayed in as a matter or urgency. It is always a pleasure to receive positive feedback. Yes, guests have access to a fitness centre during their stay. Fortunately we ordered breakfast early so we left as soon as we could. Sofitel London Gatwick offers 4-star accommodation in Gatwick, just minutes from London Gatwick Airport. There's also an on-site gym facility which is free to use for all hotel guests. Sofitel London Gatwick is also only a 20-minute direct rail journey to Brighton. Everything is brand new ,including our matresses so I am so sorry to read your experience. 78,710 check-ins. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below.