Have now had no response to any further emails. follow up again on replies to emails & complains…. This is the perfect co-ord set to lounge in and even to go out in! | Read 21-40 Reviews out of 12,425 Each item can vary in size. Very happy with their customer service. Size are all different ordered my size but some items came out small some big. Honestly stay away! Haven’t even responded to my email never buying from them again. And when in doubt, it’s best to size up, as the majority of items run small. My clothes returned to their warehouse on 11/30/2020 and when I’ve emailed about my refund they’ve told me to wait up to 30 days for it to process. Please avoid. I also have to say that two of the customer care team that I have spoken to by email seem very rude and they just don’t care. Avoid buying from this company. Absolutely ridiculous, I will now have to go to my bank to get my money back because I refuse to pay for products I did not receive, and it is within my consumer rights to demand for a refund. Reply. $10.00 + $6.00 shipping. The items I purchased are great quality & are as advertised on the website. Shop the hottest trends in women’s fashion fresh off your Insta feed. They will take your money when they can. Horrible experience, the quality of the clothes is horrible, the cotton was making little cotton balls as if the material is cheap/ old after less than 10 minutes of wear , they agreed to partially refund me for this which was fine. Do not order from them ! It has now been 45 days and they have yet to email me back to let me know when I will get my refund back. Bad customer service!! I will continue to shop with this amazing brand. Sizing. Inspired by the modern "It" girl, TRESICS luxe is a designer-inspired brand that focuses on printed fabric and fashion forward designs while still maintaining the accessibility of … I know that April was at the height of the Pandemic, and I expect some delay in shipping. When they eventually decided to respond it was too late to send the item back but still refused and refund and said I needed to choose something else. I then had to send £70 worth of things back for quality purposes and was only refunded £42 of it .. when asked why they told me “ this is the correct amount” and after me providing proof of why it’s the wrong amount all of my emails have been ignored. Ordered clothing from them in January 2019 which was not suitable so returned on time. the least i would expect from you is to issue me a full refund back onto my card! I even filed a complaint with PayPal. We've got a dress designed for pretty much any occasion, 'cos every gal deserves to have a go-to nice dress, right? Ordered a dress for my 18th birthday, such a lovely dress but unfortunately had a rip in it, Niamh was so quick to help and send a new one out!! The Clothing I Received Frome Femme Luxe. Offered to resend item or a refund and were apologetic. Dress to kill, babe. Sizing is wonky on Femme Luxe, as is the case with Shein. Now that we’re at the end of the post I’m definitely getting some more fits from Femme Luxe. Would I recommend them to family and friends. I have not got my money back at all !!! They claim they cannot refund me unless I return the item which I don’t see why I should be inconvenienced as this is their error and not mine! $12.54 + shipping. Hey I ordered a lovely jogger & hoodie set, when received the strings were missing out of the set,size perfect picture sent I notified femme luxe & they said they would resend a whole new one out for me I was happy just with the strings to put into jumper, over the time the set I ordered had sold out was unable to order again for them to send to me so they credited my account with the full amount of money I bought the set for very pleased I have a new better one now with strings kind regards to Hannah O’Toole & her friend for responding x. Look nothing like they do on the website. I was making orders from numerous other stores and the service from these stores were impeccable. You can also follow Femme Luxe on social media and browse other coupons in the Clothes & Apparel category for exclusive offers and discounts. paid almost 30 euro for the return. I’m the vulnerable category so it’s to be hoped whoever wore them didn’t have covid. !Over 2 months!!! AVOID THIS COMPANY. Sizing is a bit off, and materials cheap. And to top it off, the costumer service was terrible. © 2021 Trustpilot, Inc. All rights reserved. Worst customer service I have ever experienced, AVOID THIS COMPANY AT ALL COSTS. Wholesale program: 45% off retail price. Shocking company, avoid!!!! It's refreshing because I've had horrible experiences with other similar "bigger" brands. If they cared about their customers at all they would issue a refund straight away as this is their mistake, and that’s what other retailers do. They promised me a ‘urgent refund’ which still has not been processed. Save up to 30% and do good with Femme Luxe Discount Codes only at DealAid. Great customer service when my delivery took so long,just disappointed in quality of clothes and delivery time. Ordered the Paula joggers in colour stone. Worst customer service I’ve ever experienced. Was told they will not be looking into our missing items as from there end they was all sent! I did this straight away and still haven’t heard anything back.shocking customer service. Emailed customers services and got this response “ Unfortunately, we are currently unable to process exchanges You can return for a refund” no apology no asking to see item! It’s ridiculous! Takeaway from this review is - if you’re thinking of ordering from here - bare in mind the material isn’t the best and the sizing isn’t accurate! I ordered some cargo pants and matching co ord skirt and top.. then I read reviews! Most recently they only reacted because I outed them on trustpilot. Gia Heel Nude Patent & PVC - Fall Forest. Ordered a crop top in size M/L , came as not as crop top but full length t shirt, and is literally TINY. ALWAYS look at the size chart before ordering! Emailed again and got this “ sorry that your item has arrived like that but we do not send out used items” again this Millie hasn’t even asked to see photos so how would she know.